Last updated: September 26, 2026
We want your roller to arrive in perfect shape. If it doesn't, we'll make it right.
Damaged or defective items
If your order arrives damaged, defective, or is not the item you ordered, email us at quantumujah@proton.me within 14 days of delivery. Please include your order number and a photo or short video showing the problem.
Once we confirm the issue, we'll send you a free replacement or issue a full refund to your original payment method, whichever you prefer. In most cases you won't need to send the item back.
Lost packages
If your tracking shows no delivery within 30 days of your order date, contact us and we'll reship your order or refund it in full.
Items we can't refund
We don't offer refunds or returns for change of mind, or for items that arrive undamaged and work as described. Please read the product description before ordering, and reach out with any questions.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.
Refund timing
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
This policy does not limit any rights you may have under applicable consumer protection laws.